Cookie Policy
Last updated: February 16, 2026
1. Introduction
This Cookie Policy explains how FSM Flow ("we," "our," or "us") uses cookies and similar tracking technologies when you visit our website and use our services. This policy should be read together with our Privacy Policy and Terms of Service.
By continuing to use our website and services, you consent to our use of cookies as described in this policy.
2. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
Cookies can be "persistent" (remain on your device until deleted or until they expire) or "session" (deleted when you close your browser). They can also be "first-party" (set by the website you're visiting) or "third-party" (set by a different website).
3. Types of Cookies We Use
Essential Cookies
Purpose: These cookies are necessary for the website to function properly. They enable core functionality such as security, authentication, and accessibility.
Examples:
- Session authentication cookies
- Security tokens for preventing cross-site attacks
- Load balancing cookies
- User interface customization cookies
Can be disabled: No. These cookies are essential for the service to work.
Analytics Cookies
Purpose: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
Examples:
- Google Analytics cookies
- Page view tracking
- Time spent on pages
- Navigation paths
- Error tracking and reporting
Can be disabled: Yes, through your browser settings or our cookie consent tool.
Functional Cookies
Purpose: These cookies enable enhanced functionality and personalization, such as remembering your preferences.
Examples:
- Language preferences
- UI theme preferences (light/dark mode)
- Video player settings
- Chat widget preferences
Can be disabled: Yes, but some features may not work as intended.
Marketing/Advertising Cookies
Purpose: These cookies track your browsing activity to display relevant advertisements and measure campaign effectiveness.
Examples:
- Google Ads cookies
- Facebook Pixel
- LinkedIn Insight Tag
- Retargeting cookies
Can be disabled: Yes, through your browser settings or our cookie consent tool.
4. Specific Cookies We Use
Below is a detailed list of cookies used on our website:
| Cookie Name | Type | Duration | Purpose |
|---|---|---|---|
| auth_token | Essential | 24 hours | Authentication and session management |
| csrf_token | Essential | Session | Security protection against CSRF attacks |
| _ga | Analytics | 2 years | Google Analytics - distinguishes users |
| _gid | Analytics | 24 hours | Google Analytics - distinguishes users |
| theme_preference | Functional | 1 year | Remembers UI theme selection |
| _fbp | Marketing | 3 months | Facebook Pixel - ad targeting |
5. Third-Party Cookies
Some cookies are set by third-party services that appear on our pages. We do not control these cookies. The third parties that set these cookies have their own privacy and cookie policies.
Third-party services we use include:
- Google Analytics: Web analytics service (Privacy Policy)
- Google Gemini AI: AI-powered features (Terms)
- Stripe: Payment processing (Privacy Policy)
- Intercom: Customer support chat (Privacy Policy)
6. How to Control Cookies
6.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can set your browser to:
- Block all cookies
- Block third-party cookies only
- Delete cookies when you close your browser
- Notify you when a website tries to set a cookie
Here are links to cookie settings for popular browsers:
6.2 Our Cookie Consent Tool
When you first visit our website, you'll see a cookie consent banner. You can customize your preferences by clicking "Cookie Settings" to choose which types of cookies you want to accept.
6.3 Opt-Out Tools
You can also use these tools to opt out of certain cookies:
- Google Analytics Opt-out Browser Add-on
- Network Advertising Initiative Opt-Out
- Digital Advertising Alliance Opt-Out
6.4 Important Note
Blocking or deleting cookies may impact your experience on our website. Essential cookies cannot be disabled as they are necessary for the service to function.
7. Do Not Track Signals
Some browsers have a "Do Not Track" feature that signals to websites that you do not want your online activity tracked. Currently, there is no standard for how websites should respond to these signals. We do not currently respond to Do Not Track signals.
8. Similar Technologies
In addition to cookies, we may use other tracking technologies:
- Web Beacons/Pixels: Small graphic images used to track page views and email opens
- Local Storage: HTML5 local storage for storing preferences and settings
- Session Storage: Temporary storage that expires when you close your browser
- SDKs: Software development kits for mobile app analytics
9. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, our business operations, or for other reasons. We will post the updated policy on this page and update the "Last updated" date. We encourage you to review this policy periodically.
10. Questions and Contact
If you have questions about our use of cookies or this Cookie Policy, please contact us:
FSM Flow Privacy Team
Email: privacy@fsmflow.com
Address: 123 Innovation Drive, Suite 200, San Francisco, CA 94105