Privacy Policy

1. Introduction

Welcome to FSM Flow ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our field service management platform and related services.

By using FSM Flow, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

Account Information: Name, email address, phone number, company name, and password
Business Data: Customer information, job details, technician data, invoices, equipment records, and warehouse information
Payment Information: Credit card details and billing address (processed securely through third-party payment processors)
Communications: Messages sent through our platform, customer support inquiries, and feedback

2.2 Automatically Collected Information

When you access our services, we automatically collect:

Usage Data: Pages viewed, features used, time spent, and interaction patterns
Device Information: IP address, browser type, operating system, device identifiers
Location Data: General location based on IP address for service optimization
Cookies and Tracking: See our Cookie Policy for details

2.3 AI-Generated Data

Our AI features may process your business data to provide recommendations, automate workflows, and generate insights. This processing occurs securely and is used solely to enhance your experience.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send administrative messages, updates, and security alerts
Respond to your comments, questions, and customer support requests
Analyze usage patterns to enhance user experience
Provide AI-powered recommendations and automation features
Detect, prevent, and address technical issues and security threats
Comply with legal obligations and enforce our terms
Send marketing communications (with your consent, where required)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: We share information with third-party vendors who perform services on our behalf (hosting, analytics, payment processing, customer support)
AI Services: We use Google Gemini AI to power intelligent features. Data sent to AI providers is processed according to their privacy policies
Business Transfers: In connection with mergers, acquisitions, or sale of assets, your information may be transferred
Legal Requirements: When required by law, subpoena, or to protect our rights and safety
With Your Consent: We may share information with third parties when you explicitly consent

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit (TLS/SSL) and at rest
Regular security assessments and vulnerability testing
Access controls and authentication mechanisms
Secure data centers with physical and network security
Employee training on data protection and privacy

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account termination, we may retain certain data for legitimate business purposes (e.g., fraud prevention, legal compliance) and as required by law. You may request deletion of your data by contacting us at privacy@fsmflow.com.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service
Objection: Object to processing of your information for certain purposes
Restriction: Request restriction of processing in certain circumstances
Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@fsmflow.com. We will respond within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.