AI-Powered Platform

Field Service
Management,
Reimagined by AI

Automate dispatch, optimise scheduling, streamline invoicing, and let your AI assistant control every aspect of your operations — all from one platform.

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Everything You Need

One Platform, Total Control

From dispatching technicians to collecting payment — manage every step of your field service operations in a single, AI-powered workspace.

Smart Scheduling

Drag-and-drop scheduler with daily, weekly, and monthly views. AI suggests optimal technician assignments based on skills and location.

Work Order Management

Create, assign, and track work orders with priority levels, custom statuses, and a complete audit trail from start to finish.

Invoicing & Billing

Auto-generate invoices from completed jobs. Customise templates, track payment status, and download PDFs — all with one click.

Customer Management

Multi-site customer profiles with equipment history, service records, documents, and contacts all linked in one place.

Inventory & Parts

Track warehouses, parts, tools, and equipment in real-time. Get low-stock alerts and link inventory directly to jobs.

Analytics & Reporting

Real-time dashboards, custom reports, and KPIs. Build your own dashboards with AI or choose from pre-built templates.

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AI-Powered

Your AI Assistant Runs the Show

An intelligent assistant that can query your data, create records, generate reports, build workflows, and control your entire platform through natural conversation.

✦ AI Assistant Online How many pending jobs do I have? You currently have 12 pending jobs. 3 are high priority, 7 medium, 2 low. Create a work order for John Doe – HVAC repair ✓ Work order created for John Doe. HVAC Repair — Priority: Medium — Assigned to Alex R. Ask anything about your business... ▸

Conversational AI That Takes Action

Ask questions, create records, run analytics, and manage operations — all through natural language. The assistant understands your entire database and takes action with confirmation.

  • Query your data in plain English — "Show me overdue invoices"
  • Create & update records — customers, jobs, parts, equipment
  • Generate reports and analytics on demand
  • Real-time streaming responses powered by SSE
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AI-Generated Workflows

Describe what you want automated in plain language and the AI builds a complete visual workflow — triggers, conditions, actions, and integrations — ready to run.

  • Visual drag-and-drop workflow builder
  • Triggers: schedule, webhook, entity events, manual
  • Actions: create/update entities, send emails, if/else branching
  • One click: "Generate with AI" turns a sentence into a workflow
Learn about AI Workflows
FSM Work Order Workflow

0%

Less dispatch time

0%

Assignment accuracy

0x

Faster invoicing

0%

Less admin work

Getting Started

Up and Running in Minutes

Three simple steps to transform how your team operates in the field.

1

Set Up Your Team

Add technicians, define roles and permissions, and organise your service areas.

2

Import Your Data

Bring in customers, equipment, parts, and invoice templates — or start fresh.

3

Let AI Take Over

Enable smart scheduling, auto-invoicing, and let the AI assistant handle daily operations.

Built for Every Workflow

Beyond the basics — powerful capabilities that scale with your business.

Real-Time Dashboard

Live KPIs, service call charts, inventory levels, and revenue tracking at a glance.

Drag & Drop Scheduler

Visual timeline with technician rows. Drag to assign, resize to adjust duration.

Multi-Site Customers

Manage customers with multiple locations, each with linked equipment and contacts.

Role-Based Access

Granular permissions per role. Control exactly what each team member can see and do.

Equipment Lifecycle

Track equipment from installation to retirement with maintenance history and documents.

Activity Audit Trail

Complete log of every action, every change, every user — full compliance and transparency.

Simple Pricing

Plans That Scale With You

Start with a 14-day free trial. No credit card required.

Most Popular

Professional

For growing service teams

$50 /user/month

Minimum 5 users

  • Unlimited technicians & jobs
  • AI smart scheduling
  • Automated invoicing
  • AI Assistant (unlimited)
  • AI Workflow Builder
  • Inventory tracking
  • Priority support
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Enterprise

For large organisations

Custom

Tailored to your needs

  • Everything in Professional
  • Custom AI model training
  • API access
  • SSO / SAML
  • Dedicated account manager
  • 99.9% SLA
  • Custom integrations
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Ready to Transform Your Operations?

Join hundreds of service teams already using FSM Flow to streamline their field operations with AI.

14-day free trial · No credit card required