Inspections that pass the audit and sell the repair.

Inspection, testing and maintenance (ITM) work is field service performed to prove that a system or piece of equipment meets a legal, insurance or manufacturer standard, rather than to fix something that has failed. The output is evidence: a dated checklist with pass or fail results per device, readings, photos, a list of deficiencies and a signed report or certificate, often filed with an authority having jurisdiction (AHJ), a landlord, an insurer or an accreditation surveyor. The cadence is set by code (NFPA 25 and 72 in fire protection, ASME A17.1 category tests for elevators, annual backflow tests, Gas Safe checks in the UK) rather than by demand.

Inspection work is the spine of commercial field service because it recurs on the calendar, it attaches to assets rather than people, and every deficiency it finds is a repair that needs quoting. It is also unforgiving. A missed window, an incomplete form or a report that cannot be found at audit time is a compliance failure for the customer and a liability for the contractor.

FSM Flow generates inspection work orders from the agreement at the code frequency, places them in the right window on the scheduler and gives the technician an asset-by-asset checklist on the mobile app with required readings, photos and pass/fail fields. Deficiencies become quotes before the technician leaves site, the report is produced as a PDF and attached to the work order and each asset, and the activity audit trail records who did what and when. Dashboards track inspections due, completed in window, deficiency-to-quote conversion and report turnaround.