FSM software for pest control companies
FSM Flow keeps monthly, bi-monthly and quarterly accounts on schedule, logs every application against the property and the applicator, and turns a day of stops into invoices before the truck is back in the yard. Technicians work from an offline mobile app that holds the service history, device map and gate code for every account.
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Quarterly service logged
Exterior barrier · 12 stations checked · EPA reg. no. saved
At a glance
Pest control software is field service management software configured for structural pest control operators: recurring treatment programmes that repeat monthly, bi-monthly or quarterly, one-time treatments and clean-outs, termite inspections and bait-system monitoring, and the pesticide application records that federal and state regulators require for every job. It schedules routes, dispatches technicians, stores the chemical record and bills the account.
FSM Flow covers that loop end to end. Recurring accounts generate their stops automatically and land on a drag-and-drop scheduler where the AI suggests the technician with the right licence category and the shortest drive. In the field the technician records products, EPA registration numbers, amounts and target pests on the work order, scans bait stations, photographs entry points and completes the service report on a phone that works without signal. Back in the office, completed stops become invoices in bulk, callbacks are tracked as their own job type, and the AI assistant answers questions such as “which quarterly accounts in the south zone are overdue?”
The outcome is a company that holds route density through cancellations and weather, keeps its application records inspection-ready, and renews recurring accounts instead of chasing them. In an industry where 85.4% of residential service revenue is recurring, that is the whole business.
$13.4B
US structural pest control service revenue (2025)
Source: NPMA / Specialty Consultants
16,565
US pest control firms, 81% with one or two locations (2025)
Source: NPMA / Specialty Consultants
85.4%
Share of residential pest control revenue that is recurring (2025)
Source: NPMA / Specialty Consultants
36.8%
Operators who said too few technicians limited growth (2025)
Source: NPMA / Specialty Consultants
Job types
Each job type carries its own duration, checklist, required licence category and pricing method, so the scheduler already knows what a stop involves before it is placed on a route.
Initial service / clean-out
Longer first visit with inspection, interior and exterior treatment and the programme set up on site.
Recurring monthly, bi-monthly or quarterly
Stops generated from the service agreement and grouped by zone to keep route density high.
One-time treatment
Single-visit ant, flea, wasp or spider work with a follow-up window and a prompt to upsell a programme.
Termite inspection / WDI report
Real-estate WDI inspections on the NPMA-33 form, with photos and findings attached to the property.
Termite pre-treat, liquid barrier & bait system
Linear-foot quotes, product volumes logged per application and annual bait monitoring scheduled.
Bed bug inspection & treatment
Heat or chemical treatment with prep checklists, follow-up visits and unit-level records for multi-family.
Rodent exclusion & trapping programme
Entry-point photos, exclusion materials from inventory and trap checks tracked until the programme closes.
Bait-station & device checks
Tamper-resistant stations scanned by barcode or QR, with activity and bait consumption recorded per device.
Mosquito barrier spray
Seasonal every-three-weeks routes from spring to first frost, with product and area treated logged per stop.
Wildlife removal & exclusion
Trapping, exclusion and clean-up quoted by scope, with permit numbers and release records kept on the job.
Commercial IPM service
Device maps, pest-sighting logs and audit-ready reports for food plants, restaurants and warehouses.
Callback
Unbilled re-visits tracked as their own job type, linked to the original stop and the technician who ran it.
Where time gets lost
The problems that show up on every route manager’s desk, and what FSM Flow does about each one.
Cancellations and rain break the route every morning.
The drag-and-drop scheduler shows every technician’s day by zone. Dropped stops return to the unassigned pool and the AI suggests the nearest technician with the right licence category, so density is rebuilt in minutes rather than re-keyed by hand. Route optimisation is coming soon.
See how it worksApplication records live on carbon copies and clipboards.
Product, EPA registration number, amount applied, target pest, area treated and applicator licence are captured on the work order in the field. The state inspector gets a filtered report, not a box of tickets.
See how it worksCallbacks for ants and roaches eat unbilled hours.
Callbacks are a separate job type linked to the original visit, so you can see which technicians, products and accounts generate re-visits and coach or re-treat accordingly.
See how it worksRecurring accounts quietly lapse.
Service agreements generate every stop on their cadence and flag accounts with no completed visit in the period. Renewal invoices are raised before the agreement expires, and the AI assistant lists who is overdue.
See how it worksInvoicing waits until Friday.
Completed stops become invoices individually or in one bulk run, with programme pricing applied automatically and overdue accounts flagged for follow-up by email or WhatsApp.
See how it worksTechnicians arrive without the account’s history.
The offline-first mobile app shows the gate code, the device map, last visit’s findings, photos and the customer’s notes before the technician opens the gate, even where there is no signal.
See how it works
Built for pest control companies
One platform for the office, the trucks and the AI that connects them.
Route-based scheduling
Day, week and month views with AI technician matching by licence category, skills and proximity, and an unassigned pool for dropped stops.
- Recurring stops generated from service agreements
- Zone-based grouping to protect route density
- Route optimisation coming soon
Pesticide application records
Every application is recorded on the work order against the property and the applicator, in the format state inspectors ask for.
- Product, EPA reg. no., amount, target pest and area
- Applicator licence number on each record
- Filter by date, customer, product or technician
Account & property records
Service history, device maps, entry-point photos and multi-site hierarchies for commercial accounts.
- Gate codes and access notes on the mobile app
- Bait stations and monitors as linked equipment
- Documents and WDI reports stored per property
Quotes & batch invoicing
Programme quotes with add-ons such as extended termite warranties, and invoices generated from completed stops in bulk.
- Line-item quotes with expiry and follow-up
- One-click or bulk invoicing from completed work orders
- Programme and member pricing applied automatically
Chemical & device inventory
Track product on each truck, bait stations in the field and the materials used on every job.
- Per-truck stock with low-stock alerts
- Products linked to jobs and invoices
- Device lifecycle from install to removal
AI assistant & workflows
Ask “which quarterly accounts have no visit this period?” or automate the follow-up after every initial service.
- Natural-language questions on live data
- Workflow builder for reminders and callback escalation
- AI translation for multilingual crews
A day with FSM Flow
How an eight-route residential and commercial pest control company holds density through a day of changes.
- 6:30 am
Routes are built from the agreements
Overnight, the recurring stops for the day were generated from service agreements and grouped by zone, with a buffer in each route for one-time calls.
- 7:15 am
Technicians leave with history and product
Each technician opens the mobile app, sees the stops, gate codes and last visit’s notes, and checks the truck stock against the day’s expected applications.
- 8:40 am
Two cancellations and a rain delay
The route manager drags the dropped stops to the unassigned pool; the AI suggests a technician in the same zone who can absorb them, and the customers are notified.
- 10:20 am
A termite inspection becomes a quote
The technician completes the WDI inspection, attaches photos of the mud tubes and sends a liquid-barrier quote with a bait-system option from the tablet.
- 12:30 pm
A commercial IPM stop is audited
Every device on the warehouse map is scanned, activity is logged and the service report, with the application record, is emailed to the facility manager before the technician leaves.
- 3:45 pm
Stops close, invoices follow
Completed work orders become invoices in one bulk run; recurring accounts bill at programme rates and a callback from last week is recorded at no charge.
- 5:00 pm
Tomorrow is tightened before the office closes
The AI assistant answers “which bi-monthly accounts near tomorrow’s north route are due this month?” and the manager fills the gaps.
Compliance & records
FSM Flow stores the evidence against the job, the property and the applicator, so inspections and real-estate requests are a report away.
Pesticide application records
Federal law requires certified applicators to keep restricted-use pesticide records for at least two years, and most states extend record-keeping to all applications. Each record carries product, EPA registration number, date, amount, area treated and applicator.
Applicator certification & supervision
EPA’s certification rule (40 CFR 171) requires commercial applicators to keep records of the qualifications of non-certified applicators they supervise. Licence categories and expiry dates are held on each technician.
Restricted-use pesticide handling
RUP applications are flagged on the job and tied to the certified applicator, with product quantities drawn from inventory so usage reconciles with purchases.
WDI inspection reports
Termite and wood-destroying-insect inspections for property transactions are completed on the NPMA-33 form with photos, attached to the property and sent as a PDF.
Commercial IPM audit documentation
Device maps, pest-sighting logs, trend reports and application records for accounts audited under third-party food-safety schemes such as AIB and SQF.
Licensing & insurance
Company and technician licence numbers and insurance details kept on the profile and printed on quotes, service reports and invoices.
Numbers worth watching
Every one of these is a dashboard widget in FSM Flow, or a question you can ask the AI assistant.
Stops per route per day
Density is margin: broker analysis puts gross margin near 35% at 4–6 stops a day and near 60% at 12 or more. FSM Flow shows completed stops per technician per day by zone.
12+ stops/day on recurring routesRevenue per route per day
The headline productivity number, visible per technician and per zone on the dashboard.
$800–1,200 good · $1,500+ top tierCustomer retention
Recurring accounts are 85.4% of residential revenue, so a point of retention is worth more than a month of new sales. Lapsed agreements are flagged automatically.
80–85% annual is good · >85% excellentCallback rate
Ants and cockroaches drive most callbacks; tracking them as their own job type shows which accounts, products and technicians need attention.
Recurring revenue share
Shows whether one-time treatments are converting into programmes; the AI assistant can list one-time customers with no agreement.
Days to invoice
Should be zero: completed stops are invoiced the same day in one bulk run, with overdue accounts flagged for follow-up.
What is pest control software?
Can FSM Flow track chemicals and pesticide applications?
How does FSM Flow handle recurring monthly, bi-monthly and quarterly accounts?
Does it support termite inspections and WDI reports?
Does the mobile app work without a signal in crawl spaces and basements?
Can it manage commercial IPM accounts with device maps and audits?
How much does FSM Flow cost for a pest control company?
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